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WurkCATI
Forsta and DimensionSytel and InvadeAgents and projectsLive supervisor viewSingle sign-on

Run your contact centre from one place.

WurkCATI brings agents, research projects, diallers and survey platforms together, so the floor, the field and the back office work from the same system.

Connect Forsta or Dimension, plug in Sytel or Invade, and manage agents, payroll and field teams without stitching tools together.

Talk to usSee how it works
  • Survey platform integrations
  • Dialler connections
  • Agent and payroll management
  • Field agent tracking

Available with WurkForce.

Live floor

Contact centre

Connected

42

Agents

6

Projects

3

Diallers

  • M

    Maya

    Q4 Brand Tracker

    On call
  • T

    Tom

    Customer Pulse

    Available
  • A

    Aisha

    Field team

    On break

Connected systems

ForstaDimensionSytelInvade

Connects with your platforms

Forsta logoForstaDimensionSytel logoSytelInvade logoInvade

Overview

See WurkCATI in action.

A short promotion video is being produced. In the meantime, book a walkthrough with your own platforms and diallers.

Promotion video coming soon

Book a walkthrough

Why WurkCATI

The floor, the field and the back office.

One operating view for the platforms, people and projects that keep a contact centre running.

Survey platform integrations

Connect Forsta or Dimension so projects, sample and survey data are available to the floor without re-keying.

Dialler connections

Integrate Sytel, Invade and other diallers, and keep campaigns, agents and outcomes in one operating view.

Agent and team management

Manage agents, supervisors and teams, with the structure and permissions your operation already uses.

Research projects

Set up projects, allocate teams and track progress across studies without maintaining a separate project list.

Payroll and field agents

Bring payroll and field agent administration into the same system, so office and field teams share one record.

Single sign-on

Use SSO for survey platforms and diallers, with managed third-party credentials and fewer password resets.

Connected operations

Your platforms, people and projects in sync.

WurkCATI sits between your survey platforms, diallers and teams, so the floor is not reconciling exports or switching between systems.

  • Forsta and Dimension connected
  • Sytel and Invade dialler support
  • Agent, project and payroll records
  • Bespoke SSO across your tools
Contact centre agents working with headsets

Live supervisor view

See what every agent is doing, as it happens.

Supervisors get a live view of activity, the current project, call status, time spent and dialler state, without interrupting the floor.

LF

Live floor

Supervisor view

Live
AgentActivityTimeProjectCall statusDialler
MRMaya R.
Interviewing00:42:17Brand TrackerOn callSytel
TSTom S.
Interviewing00:17:47Customer PulseOn callSytel
AKAisha K.
Not in00:00:00Resident SurveyAvailableInvade
DPDaniel P.
Interviewing00:54:11Brand TrackerOn callSytel
SLSofia L.
Wrap-up00:01:58Customer PulseWrap-upInvade
NWNoah W.
On break00:12:31Field StudyBreakOffline
PMPriya M.
Interviewing00:23:59Resident SurveyOn callSytel
ECEthan C.
Available00:00:00Customer PulseAvailableInvade
Showing 8 of 42 agentsIllustrative supervisor view. Not live client data.

Activity as it happens

See who is interviewing, wrapping up, on a break or not in, without asking for a status update.

The call in context

Each row shows the project, call status and time spent, so supervisors can spot a stuck call quickly.

The whole floor

Dialler state, team and device connection sit alongside the agent, so technical issues surface early.

How it works

Connected in three steps.

Start with the platforms you already use and bring the operation into one system.

  1. 1

    Connect your platforms

    Link Forsta or Dimension, connect Sytel or Invade, and bring agent and project data into WurkCATI.

  2. 2

    Set up teams and projects

    Configure agents, supervisors, field teams and research projects, with the permissions and payroll rules you need.

  3. 3

    Run and review the floor

    Manage live work, track agents and field activity, and review projects from the same operating view.

Forsta and DimensionSytel and InvadeAgents and payrollField agentsSingle sign-on

FAQ

Questions, answered

What is WurkCATI?

WurkCATI is contact centre management for market research and operations teams. It connects survey platforms and diallers and manages agents, projects, payroll and field agents in one system.

Which survey platforms does it support?

Forsta and Dimension are supported, with bespoke connectors for other survey platforms scoped during consultation.

Which diallers can we connect?

WurkCATI integrates with Sytel and Invade, with other diallers supported through bespoke integration work.

Does it handle payroll?

Yes. Agent and payroll administration sits alongside projects and floor operations, so payroll does not need a separate process.

Can we manage field agents too?

Yes. WurkCATI covers field agents as well as contact centre teams, giving office and field operations one shared record.

Does WurkCATI support single sign-on?

Yes. Bespoke SSO connects survey platforms and diallers, with managed third-party credentials and fewer password resets for agents.

Can supervisors see what agents are doing in real time?

Yes. The live floor view shows each agent's activity, current project, call status, time spent and dialler state, so supervisors can spot a stuck call or technical issue without interrupting the floor.

Is WurkCATI part of WurkForce?

Yes. WurkCATI is a WurkForce module, available alongside WurkSense, WurkTrack, Connect+ and the rest of the suite.

Talk to us

Bring your contact centre into one system.

Tell us which survey platforms and diallers you use. We will show you how WurkCATI connects the floor, the field and the back office.

  • A walkthrough with your platforms and diallers
  • Agent, payroll and field operations in one view
  • Bespoke SSO and integration scoping
Book a conversationSee all modules